Service Request Module

Service Request

Report Fast. Resolve Faster

Log breakdowns instantly and trigger response workflows without delay. The Service Request module connects your team from operator to technician with automated flows and clear accountability.

For maintenance teams who need real-time reporting and quick action.

No more phone calls or manual logs. Create requests in just a few clicks, track SLAs, and get problems resolved with full transparency.

🧭 Workflow

Touch Point / Operator → Service Request → Approval (if needed) → Technician Response → Work Order Auto-Generated → Completion & Feedback → Reports

📋 Smart Request Form

Capture everything: asset, breakdown type, current condition, attachments, and past request history for precise reporting.

🖥️ Touch Point Terminals

Place virtual request stations on the floor. Users select the asset, issue type, and their name in just 3 clicks.

🔁 Reopen & History

If a job isn’t done right, the requester can reopen it. The system links old and new tasks for full visibility.

🧰 Technician Job Interface

Technicians can accept, pause (with reason), or complete jobs. The system auto-generates a Work Order and tracks job duration.

⏱️ SLA Tracking & Escalation

Each breakdown type has a time target. If breached, alerts are sent to supervisors and team leads by SMS, email, or in-app.

✅ What You’ll Experience

🚨 Instant Breakdown Reporting

Raise a service request in seconds with zero delay between issue and response.

🔄 Streamlined Job Conversion

Work Orders are generated automatically to save time and reduce manual errors.

📞 Feedback & Ratings

After completion, requesters can rate the job. If unsatisfied, the task can be reopened with full tracking.

🗂️ Full Job History

Every request, action, and resolution is logged for review, compliance, and performance audits.