SLA & Performance Tracking

Measure What Matters. Deliver What’s Promised.

Track service level agreements with precision—response time, resolution time, uptime, and task performance. Get the reports you need to stay compliant and accountable.

For teams that manage contracts, vendors, or internal SLAs.

Avoid missed targets and unclear records. Define SLA metrics per customer or asset, track real-time compliance, and generate reports automatically.

🧭 Workflow

Define SLA Rules → Assign to Customer or Asset → Track Job Performance → Record Timings → Review SLA Reports

🔧 Core Functions

📏 SLA Definitions & Rules

Set response time, resolution time, and escalation rules. SLAs can vary by customer, asset, job type, or location.

🔗 SLA-to-Job Linking

Each work order is evaluated against its SLA rules. Timers start when the job is created or assigned.

⏱️ Real-Time SLA Monitoring

See jobs at risk of SLA breach with visual indicators. Teams can prioritize urgent tasks and avoid penalties.

📈 SLA Performance Reports

View compliance across departments, teams, or customers. Measure average response/resolution times and missed SLAs.

🧾 Auto-Generated SLA Logs

Every job carries a log of SLA compliance—perfect for audits, reviews, and customer reporting.

📊 Custom Report Filters

Generate tailored SLA reports by period, technician, location, or job type. Export for reviews or monthly service summaries.

✅ What You’ll Experience

⏳ SLA Visibility in Real Time

Track each job’s progress against its SLA and respond faster to urgent needs.

📋 No Manual Calculations

The system handles timing, logs, and reporting automatically.

📉 Fewer Penalties

Stay within SLA targets by acting before a breach occurs.

📤 Audit-Ready Records

Every SLA job has a compliance history you can show or share.

🚀 Ready to Keep Your Service Levels Sharp?

Track, report, and improve your SLA compliance with confidence.

👉 Book a Demo