Customer Portal & Service Desk

Easy Requests. Transparent Support.

Give your customers or internal users a simple portal to raise service requests, check status, and track resolution without calling or chasing.

For companies managing external service contracts or internal helpdesks.

Boost satisfaction and cut back on manual coordination. The service desk is your always-open, trackable communication bridge.

🧭 Workflow

Customer Logs Request → Auto Acknowledgement → Assign Technician → Resolve Issue → Customer Reviews & Closes

🔧 Core Functions

🌐 Branded Customer Portal

Offer your customers a web-based portal with your logo and branding. Let them raise requests and view updates from any device.

📝 Service Request Logging

Customers can enter issue type, location, urgency, and notes. Requests are immediately visible to the internal team.

📨 Auto Acknowledgement & Updates

Send automatic email confirmations and status updates to keep users informed without extra calls.

👷 Technician Assignment & Updates

Once a request is validated, assign a technician. Users can see progress updates until resolution.

✅ Feedback & Ratings

Allow customers to review the service after completion. Use their feedback to improve response quality.

📊 Service Desk Reports

Generate reports on request volumes, response times, completion rates, and feedback scores.

✅ What You’ll Experience

📲 Fewer Calls, More Visibility

Let customers log issues and track updates themselves.

🚦Clear Status at Every Step

From request to resolution, transparency is built in.

📈 Improved Response Accountability

Track each service request and tie it to technician timelines.

🌟 Higher Customer Satisfaction

Quick logging, regular updates, and visible progress improve the customer experience.

🚀 Ready to Simplify Service Communications?

Give your users the tools to report, track, and close service issues—all in one place.

👉 Book a Demo