Customer Portal & Service Desk

A Direct Line Between You and Your Customers or Tenants

When customers or tenants experience a problem, they need a simple, reliable way to raise a request — and your team needs a fast, trackable way to act on it.

The Customer Portal & Service Desk Module bridges that gap.
Whether it’s a hospital requesting instrument servicing, a factory reporting a breakdown, or a commercial tenant needing urgent maintenance — this module gives your end users their own portal, and your team the tools to manage requests efficiently.

Who It’s For

Service Providers – managing maintenance for multiple client sites
Hospitals & Labs – submitting breakdowns for medical instruments
Factories – requesting urgent machinery servicing
Commercial Buildings – allowing tenants to report facility issues (e.g., AC, power, water leaks)
Front Desks & Admin Teams – managing and triaging requests in real time

What the Portal Enables

A secure, branded login for each customer or tenant
Submit service requests with asset details and attachments
Add issue descriptions, images, and urgency level
Track request status (New → In Progress → Completed)
Automatic updates via SMS and Email
Access full request history and submit feedback

Key Features

Multi-Customer Access – Each customer sees only their requests and status
Front Desk View – Central service desk can log requests for tenants or staff
Real-Time Request Handling – All submitted tickets are visible in the CMMS dashboard
Notifications & Escalations – Automatic messages at every stage: submitted, accepted, completed
Feedback Loop – Requesters can rate service and provide final comments

Real-World Scenarios

A hospital logs a breakdown of a medical instrument → Your service team receives it instantly and schedules repair
A tenant at a commercial tower reports a power outage at the reception → Front desk logs it into the system, notifies maintenance
A food factory faces a production stoppage → They report it through their customer portal with urgency marked ‘High’

Strategic Business Outcomes

Professional and modern customer experience
Faster resolution times and lower missed requests
Full transparency for your internal teams and clients
Better SLA compliance and customer satisfaction
Simple, mobile-friendly request handling for users at all levels

Seamless Integration

Connected to Service Request, Work Order, and Dashboards
Requests auto-notify the right team based on customer, category, or urgency
Built-in reporting by client, department, or issue type