Service Request Module

Service Request

Report It Once. The Right Team Gets It Instantly.

Breakdowns don’t wait — neither should your maintenance response.

With our Service Request (SR) Module, anyone can report a breakdown in just a few clicks. From operators on the floor to tenants in apartments or external customers — every request is instantly delivered to the right team via SMS, email, in-app notification, and visible on dashboards.

Whether it’s an internal facility or a client service operation, this module ensures nothing gets missed, ignored, or delayed.

Who Uses It

Maintenance Managers – to track, approve, assign or escalate breakdowns
Operators & Employees – to report issues directly via touchpoints or web
Service Providers – to offer a branded portal for customer requests
Apartment Staff & Residents – to submit service desk requests instantly
Technicians – to receive job alerts through the mobile app

How It Works – Your Day in the SR Module

Operator reports breakdown (via touchpoint, mobile phone, or web browser)
Assigned team receives SMS, Email, Mobile & Dashboard alerts instantly
If no action within SLA, the issue is escalated automatically
Supervisor approves and assigns to technician or converts to Work Order
Requester gets job update notifications at each step
Completion + feedback collected from requester; job is closed or reopened

Key Features in Our System

Multi-Channel Reporting – Submit SRs via touchpoints, web browser, mobile phone, or customer portal
Customizable Forms – Quick SRs for fast reporting; detailed SRs for complete issue capture
Approval Workflows – Role-based or department-specific multi-level approvals
Instant Notifications – Alerts via SMS, Email, In-App and visible on dashboards
SLA Escalation – Define thresholds. If unattended, system escalates via notification and logs
Asset Status Change Logging – Record whether asset is Running or Stopped, with history trail
Feedback & Reopening Mechanism – Requesters rate jobs and can reopen issues if unresolved
Custom Notification Fields – Configure emails to notify third parties such as service providers or insurers
SR List & Filtering – Powerful filters for asset, date, technician, status, location, and priority

Strategic Business Outcomes

Faster issue reporting and response time
Accountability ensured through approval flow and response tracking
Transparent communication between requester, technician, and supervisor
No ticket ever goes unnoticed — escalation and SLA tracking are built in
Improve resident or customer service quality with branded portals and feedback loops

Mobile + Web Experience

Breakdowns can be submitted from anywhere using:

Users receive notifications on all platforms and can track SR status in real-time. Supervisors and technicians can take immediate action from any device.

Seamless Integration

What Clients Say

“Our service desk used to miss issues. Now with the SR module, everything is logged, tracked, and completed with full visibility. Even residents can follow up themselves.” — Facilities Manager, Apartment Complex