Work Order Management
Work Order Management
Who It’s For
- Technicians – to get clear task lists and submit completion details
- Supervisors – to assign, monitor, and approve work orders
- Maintenance Managers – to track breakdown history, part usage, and downtime
- Finance Teams – to analyze maintenance cost by asset, task, or vendor
- Operations Heads – to oversee all ongoing and completed maintenance jobs
What You Can Do
- Create WOs directly or convert from Service Requests, Yellow Flags, PM tasks, or Projects
- Assign multiple technicians and track actual time (including support mode: Physical, Remote, Phone)
- Add spare parts (with removal/replacement tracking)
- Log costs: parts, labor, transport, and other
- Perform 5 Why Analysis, log Root Cause, Corrective & Preventive Action
- Link outsourced jobs, with supplier notifications via SMS or Email
- Attach photos, documents, manuals, or invoices
- See historical WOs for each asset
Key Features
- WO Categories & Templates – Define types of work (breakdown, improvement, etc.); use task templates for faster input and planning
- Part Management – Add, request, approve, and mark delays or replacements; view full part usage and removal history
- RCP Logging – Record Root Cause, Corrective, and Preventive actions; supports 5I or 5 Why breakdowns
- Cost Tracking – Record planned vs actual costs for parts, labor, and external vendors; supports financial reporting and forecasting
- Outsourcing Handling – Track supplier, machine sent/returned dates, and job notes; notify suppliers via Email/SMS
- Multi-Level Approval – Setup WO approval flows by category or job size; include rework and rejection flows with comment trails
- Technician Portal (“My Work Orders”) – Technicians see only their assigned WOs; can pause (with reason), resume, or complete jobs with time tracking
Strategic Business Outcomes
- Complete traceability of all maintenance activity
- Accurate cost breakdowns for better budgeting
- Better resource allocation based on actual technician loads
- Less downtime with faster WO generation and technician response
- Audit-ready records for compliance and safety logs
Seamless Integration
Links with:
→ Service Requests, Preventive Maintenance, Spare Parts, and DashboardsWorks with Asset Management for asset-wise history
Integrates with SLA, Escalation, and Reporting Modules
Accessible via Web + Mobile, with Email & SMS alerts